Frequently Asked Questions

Registering on 9p746 takes a few minutes. Click the registration button, fill in your full name, date of birth, residential address, email address and contact number, then create a secure password. You must be at least 18 years old — or the higher minimum required by the operator/license jurisdiction — to open an account. Once submitted, you may be prompted to verify your email before gaining full access to the platform.

KYC (Know Your Customer) verification typically requires a government-issued identity document — such as your Pakistani National Identity Card (CNIC) or passport — along with proof of your current address (a recent utility bill or bank statement) and, in some cases, proof of your payment method. Completing KYC early avoids delays when you request your first withdrawal. All documents are handled under our Privacy Policy.

No. Each user is permitted to hold only one active account on 9p746. Opening duplicate accounts — even under a different email address or device — is a breach of our Terms & Conditions and may result in closure of all associated accounts. If you have accidentally created two accounts or cannot access your original account, contact Live Chat support to resolve the issue.

Use the "Forgot Password" link on the login page. Enter the email address registered to your account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you no longer have access to your registered email, contact our support team via Live Chat or by emailing [email protected] with your account username and identity verification details.

You can request account closure at any time by contacting support via Live Chat or emailing [email protected]. Any verified real-money balance remaining in your account will be returned to you via an available withdrawal method, subject to completed KYC and standard withdrawal processing. Bonus funds that have not met wagering requirements will be forfeited upon closure. If you are closing your account due to a gambling concern, our self-exclusion tool may be more suitable — see the Responsible Gambling section of this FAQ.

The payment methods available to you depend on your location and are displayed in the cashier at the time of deposit. For Pakistani users, the cashier may reference payment methods familiar in Pakistan such as bank transfers associated with HBL, UBL, Meezan Bank and Bank Alfalah, or mobile wallet references such as Easypaisa, JazzCash and Raast. These are contextual references only — they do not imply those providers endorse or officially support gambling transactions. Always check current availability in the cashier before initiating a deposit.

Minimum and maximum deposit amounts vary by payment method and are displayed clearly in the cashier before you confirm a transaction. As a general reference, minimums for common methods on platforms serving Pakistani users are typically in the range of PKR 500–PKR 1,000, though the exact figure shown in your cashier at the time of deposit is what applies. Always check the cashier for the current, accurate limit for your chosen method.

Withdrawal processing involves two stages: the 9p746 review and release stage, and your payment provider's own processing time. Once 9p746 releases the funds — typically within 24–72 hours for verified accounts, though this can vary — your payment provider's timelines apply. Completing KYC verification before your first withdrawal request significantly reduces processing delays. Withdrawals pending KYC review may take longer until verification is complete.

Withdrawals may be held or declined for several reasons: incomplete KYC verification, an open bonus with unmet wagering requirements, a mismatch between the withdrawal method and the depositing method, suspicion of fraudulent activity, or a compliance review triggered by the withdrawal amount. You will typically receive a notification explaining the reason. If not, contact Live Chat support with your account username and the withdrawal reference number for a status update.

No. 9p746 requires all deposits to originate from a payment method registered in your own name. Third-party deposits are not permitted. If funds are received from a payment method that cannot be verified as belonging to the account holder, 9p746 reserves the right to return those funds and may request evidence of payment method ownership. This policy exists to prevent fraud and protect all users on the platform.

9p746 covers a wide range of cricket markets including Pakistan Super League (PSL), ICC T20 World Cup, ICC Cricket World Cup, bilateral ODI and T20 series, and Test match cricket. Available bet types typically include match winner, top run scorer, top wicket taker, total runs over/under, method of dismissal and in-play live betting on selected matches. Market availability varies by event — check the sportsbook for what's currently live or upcoming.

In-play betting lets you place wagers on matches and games that are already in progress. Odds update in real time based on the current state of the event. To place a live bet, navigate to the Live Betting section of the sportsbook, select your event and market, enter your stake and confirm. Live odds fluctuate rapidly — especially during key cricket moments like power plays or wicket falls — so review the odds displayed at confirmation carefully before placing your bet.

9p746 offers a full casino suite including live dealer games (live roulette, live blackjack, live baccarat, live game shows), slot machines from major software providers, traditional table games (roulette, blackjack, baccarat, poker variants) and virtual sports. The live casino streams real dealers in real time and is especially popular for an authentic casino experience from anywhere in Pakistan — whether you are in Karachi, Lahore or Islamabad.

RTP stands for Return to Player — the theoretical percentage of total wagers that a slot game pays back to players over an extended number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over a very large number of rounds. This is a long-run statistical average and does not predict the outcome of any individual spin or session. Higher RTP slots return more on average over time, but variance (volatility) also plays a significant role in short-session results.

Yes. Beyond cricket, 9p746's sportsbook covers football (including international competitions), tennis, basketball, UFC and mixed martial arts, as well as esports titles popular in Pakistan and internationally. Available markets and odds depend on the current sporting calendar. Esports betting covers major tournaments across popular titles and is growing in popularity among younger Pakistani players in cities like Lahore, Rawalpindi and Islamabad.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet through a bonus amount before those funds or any winnings from them can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before withdrawing. The specific multiplier, eligible games and time limit are always stated in the individual promotion's terms. Read those before opting in.

No. Bonus funds are not eligible for withdrawal until the full wagering requirement has been met. If you request a withdrawal while a bonus is active, you may need to forfeit the bonus and any associated winnings in order to proceed with the withdrawal. Some promotions lock your real-money balance until wagering is complete — check the specific bonus terms carefully. 9p746 always displays your bonus balance and wagering progress separately in the cashier.

Bonuses can be declined or removed for a number of reasons: you did not meet the eligibility criteria (e.g., the bonus was for first deposits only and you had deposited before); the promotion expired before you completed the opt-in; a minimum qualifying deposit amount was not met; or our system identified patterns consistent with bonus abuse. If you believe a bonus was removed in error, contact Live Chat support with your account username and the relevant promotion name for a review.

Not always. Some bonus promotions exclude certain game types or assign reduced contribution rates to specific categories. For example, bets placed on live dealer tables, high-RTP slots or specific sports markets may contribute 0% or a reduced percentage (e.g., 10%) toward the wagering requirement, while most standard slots may contribute 100%. The contribution rates are stated in the individual promotion's terms. Always review these before choosing which games to play with active bonus funds.

You can manage your marketing preferences from your account settings. Navigate to Communication Preferences and deselect email, SMS or push notification offers as preferred. You can also contact support directly to opt out of all marketing. Players who have activated self-exclusion or certain responsible gambling restrictions will have marketing stopped automatically. Note that opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts and verification requests.

9p746 uses industry-standard TLS encryption to protect data in transit between your device and our servers. Sensitive data at rest is stored using encryption protocols. Access to your personal data within our systems is restricted to authorised personnel only. We recommend enabling two-factor authentication on your account for an additional layer of login security. For more details on how we handle your data, see our full Privacy Policy.

Log in and navigate to Account Settings, then select the Responsible Gambling section. Choose Deposit Limits and set a daily, weekly or monthly cap in PKR. Reductions take effect immediately. Limit increases go through a mandatory cooling-off period — typically 24 hours — before becoming active, which is a deliberate safeguard against impulsive decisions. You can also set loss limits and session time limits in the same section without needing to contact support.

Self-exclusion is a tool that suspends your 9p746 account for a chosen period — minimum 6 months up to permanent exclusion — preventing you from placing bets, depositing funds or accessing casino games. All marketing stops immediately. To activate self-exclusion, go to Account Settings → Responsible Gambling → Self-Exclusion, select your duration and confirm. Once active, self-exclusion cannot be reversed before the period ends. If you need it applied urgently, contact Live Chat support directly. For more on responsible gambling tools, visit our Responsible Gambling page.

9p746 does not provide legal advice and cannot confirm whether online gambling is lawful for residents of Pakistan. Pakistan's Prevention of Gambling Act 1977 and related provincial legislation may restrict or prohibit online gambling activity. 9p746 does not claim to be licensed, authorised or regulated by any Pakistani government body, the PTA or the State Bank of Pakistan. Pakistani users are solely responsible for determining the legality of participating in online gambling in their jurisdiction before registering or placing any wager.

If gambling is causing financial, emotional or social harm, several resources are available. 9p746's own Live Chat support can apply account restrictions immediately. Internationally recognised organisations — including GamCare and Gamblers Anonymous — provide advice and support in English; search their names to find publicly available contact details. Talking to a trusted family member or a mental health professional in Pakistan is also a meaningful first step. Visit our Responsible Gambling page for a more detailed overview of tools and resources.